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Privacy Policy

Effective Date: 19/12/2024

Touchy Apparel is committed to protecting your privacy and handling your personal data in compliance with UK data protection laws.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

Name, email address, phone number, billing address, and delivery address.

1.2 Payment Information

Payment details are processed securely by third-party payment providers. We do not store full card details.

1.3 Technical Data

IP address, browser type, device information, and browsing activity collected via cookies and analytics tools.

1.4 Order Information

Purchase history, returns, and customer support communications.

2. How We Use Your Information

We use your data to:

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Send marketing communications (with consent)

  • Prevent fraud and comply with legal obligations

3. Legal Basis for Processing

We process personal data under:

  • Contract performance

  • Legal obligations

  • Legitimate interests

  • Consent (marketing and cookies)

4. Data Sharing

We do not sell personal data.

We may share data with:

  • Payment providers (e.g. Wix Payments, Stripe, PayPal)

  • Shipping and delivery companies

  • Wix.com (website hosting and infrastructure) Wix

  • Analytics and marketing tools (if enabled)

5. Cookies

We use cookies provided by Wix and third-party tools to:

  • Operate the website

  • Analyse traffic

  • Support marketing and advertising

You can manage cookies through your browser or cookie banner settings.

6. Marketing

We only send marketing emails if you opt in. You can unsubscribe at any time.

7. Your Rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Withdraw consent

  • Request data portability

8. Data Retention

We keep personal data only as long as necessary for business, legal, and accounting purposes.

9. Data Security

We take appropriate security measures, but no online system is completely secure.

10. International Transfers

Some service providers may process data outside the UK. We ensure appropriate safeguards are in place.

11. Third Parties

We are not responsible for the privacy practices of external websites linked from our site.

12. Children

Our website is not intended for children under 16, and we do not knowingly collect their data.

13. Complaints

You can contact us with concerns, and you also have the right to complain to the UK Information Commissioner’s Office (ICO).

14. Changes

We may update this policy from time to time. Updates will be posted on this page.

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